Clear Cart ("we", "us", or "our") is committed to protecting your privacy and ensuring that your personal information is collected and used lawfully, transparently, and securely. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use the Clear Cart platform (the "Platform").

This Policy is drafted with reference to the **Protection of Personal Information Act, 4 of 2013 (POPIA)** of South Africa and, where applicable, international best practices.

1. INFORMATION WE COLLECT

We may collect the following categories of personal information:

1.1 Information You Provide Directly:

* Full name.
* Email address.
* Phone number.
* Billing and delivery address.
* Account login credentials.
* Business information (for Vendors).
* Banking details (for Vendor payouts).
* Customer support communications.

1.2 Automatically Collected Information:

* IP address.
* Device type and browser information.
* Usage data, pages viewed, and interactions.
* Cookies and similar tracking technologies.
1.3 Transaction Information
* Order details and purchase history.
* Payment status (payment details are processed by third-party payment providers).

2. HOW WE USE YOUR INFORMATION

We use personal information to:

* Provide and operate the Platform.
* Facilitate transactions between Buyers and Vendors.
* Process payments and payouts.
* Communicate with users regarding orders, accounts, or support queries.
* Improve Platform functionality and user experience.
* Detect and prevent fraud, abuse, or unlawful activity.
* Comply with legal and regulatory obligations.

3. LEGAL BASIS FOR PROCESSING

We process personal information based on one or more of the following legal grounds:

* Your consent.
* Performance of a contract.
* Compliance with legal obligations.
* Legitimate business interests, provided these do not override your rights.

4. SHARING OF PERSONAL INFORMATION

We may share your information with:

* Vendors, strictly for order fulfillment and customer service.
* Payment processors and financial institutions.
* Logistics and delivery partners.
* IT service providers and hosting partners.
* Regulatory or law enforcement authorities when required by law.

We do not sell personal information to third parties.

5. COOKIES & TRACKING TECHNOLOGIES

Clear Cart uses cookies to:

* Enable core Platform functionality.
* Remember user preferences.
* Analyse Platform traffic and usage patterns.
You may control or disable cookies through your browser settings, although some features may be affected.

6. DATA RETENTION

We retain personal information only for as long as:

* Necessary to fulfil the purposes outlined in this Policy.
* Required by law or contractual obligations.
When no longer required, data is securely deleted or anonymised.

7. DATA SECURITY

We implement reasonable technical and organisational measures to protect personal information against:

* Loss, misuse, or unauthorised access.
* Alteration or destruction.
However, no system is completely secure, and we cannot guarantee absolute security.

8. YOUR RIGHTS

Subject to applicable law, you have the right to:

* Access your personal information.
* Request correction or updating of your data.
* Object to processing for direct marketing.
* Request deletion of personal information (where legally permissible).
* Withdraw consent at any time.

Requests can be submitted via the contact details below.

9. CROSS-BORDER DATA TRANSFERS

Your information may be transferred to and processed in countries outside South Africa where service providers are located. We ensure appropriate safeguards are in place to protect your data in such cases.

10. THIRD-PARTY LINKS

The Platform may contain links to third-party websites or services. Clear Cart is not responsible for the privacy practices of such third parties.

11. CHILDREN’S PRIVACY

Clear Cart does not knowingly collect personal information from persons under the age of 18. If such data is identified, it will be removed promptly.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Updates will be posted on the Platform, and continued use constitutes acceptance of the revised Policy.

13. CONTACT INFORMATION

For privacy-related enquiries or requests, contact:

Email: info@clearcart.co.za